Why have I connected my Facebook page successfully, but Facebook Chat Box still does not work?Last Updated: October 16, 2018
Your Shopify domain is not automatically added into "Whitelisted Domains" in Facebook settings. To solve this problem, you can follow 4 steps below:
1. Click Settings in your Facebook page
2. Click "Messenger Platform"
Note: Whenever you change a public domain, you must paste the latest link into “Whitelisted Domains” in Facebook page settings.
4. Click “Save” to finish
You can refer to 4 steps in an image below.
If you still encounter any difficulties during the installation, please contact us via email: firstname.lastname@example.org