Why have I connected my Facebook page successfully, but Facebook Chat Box still does not work?

REASON 1:

App Status is OFF. Turn on App to work. 

REASON 2:

Your Shopify domain is not automatically added into "Whitelisted Domains" in Facebook settings. To solve this problem, you can follow 4 steps below:

1. Click Settings in your Facebook page

2. Click "Messenger Platform"

3. Paste your PUBLIC DOMAIN on SHOPIFY into “Whitelisted Domains”. Its form is:https://yourdomain  OR  https://your-domain.myshopify.com.

For example: 

Note: Whenever you change a public domain, you must paste the latest link  into “Whitelisted Domains” in Facebook page settings. 

4. Click “Save” to finish 

You can refer to 4 steps in an image below.

If you still encounter any difficulties during the installation, please contact us via email: win@autoketing.com


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